Devoteam

5,001-10,000 employees
100 jobs posted

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ServiceNow Delivery & Transformation Manager

Added

40 minutes ago

Location

🌍 Europe

Type

Full time

Salary

Salary not provided

Related skills

jira ai itil servicenow itsm

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📋 Description

Lead ServiceNow Delivery operations; ensure project execution and quality.
Coordinate Project Managers and Service Managers; align on delivery.
Manage delivery risks, escalations and action plans.
Plan capacity and resource allocation; optimize utilization.
Define delivery processes; implement Jira as standard; track KPIs.
Promote ServiceNow AI capabilities; prepare evolution to CoE.

🎯 Requirements

Más de 10 años en consultoría tecnológica.
≥5 años liderando Delivery de proyectos y servicios.
Experiencia coordinando Project/Service Managers.
Valorable experiencia en ServiceNow.
Conocimientos: ServiceNow ITSM/ITOM/CSM/SPM.
ITIL, Agile, Jira; Capacity Management.
Inglés Medio-Alto.
Competencias: liderazgo, visión de negocio, orientación a resultados.

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