ServiceNow Lead Engineer - ITOM

📋 Description

• Lead the technical design, configuration, customization, and implementation of ServiceNow ITOM
• Engage with end users, IT teams, customers, and key stakeholders to gather requirements, understand
• Configure and develop ServiceNow applications, workflows, platform components, and custom
• Design, implement, and maintain integrations between ServiceNow and external systems using REST
• Apply ServiceNow scripting capabilities, including Business Rules, Client Scripts, Script Includes
• Support service mapping and event management activities, including defining impact assessment

🎯 Requirements

• At least 5 years of experience implementing, administering, configuring, or developing ServiceNow
• Hands-on experience integrating ServiceNow with other systems and platforms using MID Servers
• Practical experience with web service integrations, including REST and SOAP, as well as automated
• Knowledge of data extraction and integration technologies such as JDBC, ODBC, and ETL processes.
• Strong understanding of ServiceNow scripting and customization, including Business Rules, Client
• Experience with ITOM processes and the ability to translate business needs into effective technical

🎁 Benefits

• Remote working arrangement based in India.
• Full-time opportunity in a technical leadership role focused on ServiceNow ITOM.
• Opportunity to contribute to complex enterprise implementations and platform transformation
• Access to official ServiceNow training and support for developing platform expertise and pursuing
• Opportunities to mentor engineers, influence technical standards, and strengthen leadership
• Exposure to service mapping, event management, integrations, automation, and enterprise IT