ServiceNow Operations Lead - TSM/OMT

📋 Description

• Lead day-to-day operations and support for ServiceNow-based processes and workflows.
• Demonstrate working knowledge of ServiceNow modules, workflows, cases, incidents, requests, tasks
• Monitor platform/process performance and ensure timely resolution of operational issues.
• Coordinate with ServiceNow technical teams for defects, enhancements, integrations, and automation
• Identify recurring issues and drive root-cause analysis and permanent corrective actions.
• Understand telecom business and operational processes, preferably across Order Management, Service

🎯 Requirements

• 5+ years of experience in IT/telecom operations, service management, or managed services.
• Strong working knowledge of the ServiceNow platform and ServiceNow-based operational processes.
• Good understanding of telecom business processes and service operations.
• Strong experience in SLA, KPI, incident, problem, escalation, and performance management.
• Experience managing operations teams in a 24x7 or SLA-driven environment.
• Strong analytical and problem-solving skills with the ability to identify trends and operational