ServiceNow Platform Developer

📋 Description

• Review Change Management processes and governance, recommending improvements based on risk, impact
• Configure approved workflows, approvals, and standard or routine change options for applicable
• Develop administrator and system-owner training guides, quick reference materials, and supporting
• Lead the migration from Service Portal to Employee Center, covering service taxonomy, content
• Configure mobile capabilities and improve platform usability and accessibility in accordance with
• Collaborate with stakeholders to establish baseline and target measures for customer experience and

🎯 Requirements

• A bachelor's degree in Computer Science, Information Technology, Information Systems, Business
• At least five years of hands-on ServiceNow development experience, including delivery in complex
• Demonstrated experience configuring ITSM Change Management workflows, approvals, business rules
• Practical experience with Service Portal and Employee Center, including service catalogs, catalog
• Proficiency in JavaScript, Glide APIs, Flow Designer, IntegrationHub, business rules, UI policies
• Working knowledge of ITOM Discovery, Service Mapping, CMDB, and CSDM, including data quality

🎁 Benefits

• Work location: Arlington, Virginia, with the position listed as remote.
• Mission-driven work: Contribute to federal technology initiatives that support platform
• Technical ownership: Lead important ServiceNow development, configuration, migration, and platform
• Professional collaboration: Work with platform specialists, architects, delivery teams, and
• Knowledge sharing: Opportunities to contribute through technical demonstrations, documentation
• Equal opportunity: A commitment to providing fair employment opportunities and reasonable