ServiceNow Project Manager

📋 Description

• Serve as the primary management interface for task-order execution, coordinating Government
• Plan, prioritize, and direct work across ServiceNow platform operations, architecture, engineering
• Balance urgent operational restoration with committed releases, security requirements, control
• Own staffing activities, including onboarding, offboarding, backfill planning, leave and coverage
• Manage demand and capacity using ServiceNow SPM or equivalent work-management practices
• Own service-performance governance, including SLA, KPI, and OPI calendars, source-data quality

🎯 Requirements

• 4+ years of project or program management experience, including leadership of complex technology
• 3+ years of experience leading ServiceNow implementations, platform operations, or managed
• Demonstrated experience with Agile delivery methodologies, ServiceNow SPM or comparable
• Proven ability to manage staffing, transitions, risks, issues, dependencies, release commitments
• Project management certification such as PMP or equivalent, where required by the applicable labor
• Agile/Scrum and DevOps certifications are strongly preferred.

🎁 Benefits

• Salary range of $140,000–$160,000 USD, with actual compensation determined based on factors such as
• Fully remote work opportunity.
• Comprehensive medical, dental, and vision insurance beginning the first month after joining.
• 401(k) plan with immediately vested employer contributions; no employee matching contribution is
• Generous paid time off policy.
• One additional paid wellness day per calendar year.