ServiceNow Senior Business Analyst- ITOM+ITAM

📋 Description

• Understand and document business requirements and user stories for ServiceNow.
• Define customer needs and strategies to improve processes.
• Own and prioritize business requirements with clients and end users.
• Conduct impact analysis on existing business processes.
• Produce functional specs, wireframes, and mock-ups for delivery teams.
• Partner with the technical team to demo with client end users.

🎯 Requirements

• 5+ years of experience as a Business Analyst.
• Proven ServiceNow experience with ITOM and ITAM.
• Strong knowledge of cloud-based platform business process architecture.
• ServiceNow platform: Integration, Security Center, Upgrade, Debugging, Custom Apps.
• Understanding of Agile/Scrum methodologies.
• Four-year undergraduate degree in CS/CE/IS or demonstrated work experience.

🎁 Benefits

• Official ServiceNow training and certification support.
• Diverse, inclusive workplace and employee support.