Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
Troubleshoot and resolve issues related to ITSM, HAM, SAM integrations, portal and other ServiceNow
Support and maintain ServiceNow modules.
Support and maintain integrations between ServiceNow and external systems.
Collaborate with stakeholders and end users to understand requirements and deliver effective
Participate in platform upgrades, clone, patching, and performance optimization initiatives.

🎯 Requirements

Certified System Administrator (CSA)
Certified Application Developer (CAD) or CIS-ITSM

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