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Advise client leaders as a trusted architecture advisor and explain technical trade-offs to senior
Design end-to-end AI solutions covering employee experience, workflows, AI agents, and governance
Define the target architecture including solution design, integration patterns, data architecture
Design ServiceNow Employee Center portals that help employees find services across departments
Lead design workshops and architecture reviews with client leaders and implementation teams.
Contribute architecture to client workshops, business cases, proofs of concept, and proposals for

9+ years of ServiceNow implementation, development, or architecture experience, including complex
Proven experience as a technical lead, solution architect, or platform architect on
Bachelor's degree in computer science, information technology, engineering, or a closely related
Deep expertise in Now Platform architecture, data model design, ACL and security architecture
Experience designing across HRSD and ITSM, plus at least one of ITOM, ITAM, SPM, IRM/GRC, or App
Hands-on experience with Employee Center design, including information architecture, widget

ServiceNow Solution Architect Lead

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