ServiceNow Support Consultant - Ostrava

📋 Description

• Serve as the primary point of contact for users reporting issues or requesting support related to
• Diagnose, troubleshoot, and resolve complex ServiceNow incidents, providing timely and effective
• Process and fulfill service requests within the ServiceNow platform, such as user provisioning
• Ensure adherence to established service level agreements (SLAs) for all incidents and service
• Provide expert guidance and best practices to ServiceNow users, helping them navigate the platform
• Perform routine system health checks, monitoring, and maintenance activities to ensure platform

🎯 Requirements

• Minimum 1 year of professional experience in an IT Support, Technical Support, or Application
• Basic knowledge of JavaScript, HTML, CSS, and GlideScript
• Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting
• Strong communication skills (written and verbal) in English
• German language is a plus
• Strong customer service orientation and a commitment to user satisfaction

🎁 Benefits

• 5 weeks of vacation per year
• 4 'My Days' per year
• Hybrid office
• Flexible working hours
• Udemy for business account
• Meal allowance up to 32,000 CZK/year