ServiceNow Support Specialist

📋 Description

• Optimize Platform Availability: Monitor Tier-2 queue and resolve ServiceNow issues.
• Ship Incremental Enhancements: Configure and deploy high-priority KTLO tasks.
• Protect System Stability & Health: Support upgrades; participate in on-call rotation to safeguard uptime.
• Modernize Knowledge Management: Create knowledge bases and playbooks for Tier-1 support.
• Drive Continuous Improvement: Use incident trends to propose workflow and security config improvements.

🎯 Requirements

• ServiceNow Administration: CSA with config, security admin, and dashboards.
• Technical Troubleshooting & Problem Solving: Diagnose issues; basic JavaScript reading to support users.
• Real-time user support experience: monitoring and resolving incidents in a fast-paced environment.
• Data-Driven Process Optimization: Monitor incident patterns, analyze telemetry, suggest improvements.
• Cross-Functional Collaboration: Partner across global departments to support objectives.

🎁 Benefits

• Flexible time off
• Wellness resources
• Company-sponsored team events
• Fortune Best Workplaces recognition