ServiceNow Technical Consultant- Telecom/ServiceNow

📋 Description

• Interface with users and stakeholders to gather requirements for ServiceNow TSOM/CSM/TI/FSM/OSS/BSS.
• Customize ServiceNow apps and support rollout of new features, including UI, workflows, and business logic.
• Configure integrations between ServiceNow and other apps via REST/SOAP.
• Lead, coach and mentor a team delivering professional services on large projects.
• Provide guidance to meet customer goals with innovative solutions.
• Maintain operational docs and SOPs to reduce risk and inefficiency.

🎯 Requirements

• 4+ years' ServiceNow experience across 2+ capabilities (TSOM/CSM/TI/FSM/OSS/BSS)
• Experience integrating ServiceNow with other systems using mid servers and cloud-to-cloud
• Experience with SOAP/REST integrations and bi-directional data flows
• Data extraction via JDBC/ODBC or ETL integrations
• Proven Service Catalog and Workflows implementation experience
• Scripting: Business Rules, Client Scripts, UI Builder, Scripted REST APIs, Script Includes
• Ability to create technical design documents and user documentation

🎁 Benefits

• Official ServiceNow training and certification opportunities
• Support for ongoing education and competency certifications
• Inclusive, diverse workplace; equal opportunity employer
• Global project exposure and career growth