Services Operations Analyst - GTM Operations

📋 Description

• Work on critical field programs that span all product lines and align to company big bets
• Lead cross-functional work streams and drive consensus with various stakeholders
• Measure and optimize service offerings to drive better customer experiences, improve renewal rates
• Identify and create improved processes related to driving new ACV, increasing renewal rates, and
• Develop playbooks that help managers and account teams focus on high-impact activities
• Drive increased renewal rates and new business by giving weekly report outs to product leadership

🎯 Requirements

• 5-10 years of relevant experience in Customer Success or Sales Operations, Finance, or Management
• At least 3 years of experience in the software industry and cloud platform businesses; experience
• Experience with Excel/Google Sheets
• Proven ability to build scalable business operations, track, prioritize, and drive multiple
• Strong data analytics and translation skills; ability to find key themes in the data and develop
• Strong written and visual presentation skills; ability to build content for customer-facing use by

🎁 Benefits

• Workspaces with quiet spaces for calls/deep thinking and collaboration areas
• Generous monthly commuter benefits for transportation
• Wellness reimbursement for gym memberships, spa massages, workout equipment, meditation apps, etc.
• Hybrid work model: gather in the office three days a week (Mondays, Thursdays, and one day selected