Services Operations Analyst - GTM Operations

📋 Description

• Measure and optimize service offerings to help drive better customer experiences, improve renewal
• Identify and create improved processes related to driving new ACV, increasing renewal rates, and/or
• Develop playbooks that help managers/account teams spend their time doing the things that most
• Drive increased renewal rates and new business by giving weekly report outs to the product
• Increase new business by planning targeted campaigns and plays for key growth strategies.
• Focus on increasing customer usage by planning product-focused Customer Success enablement sessions.

🎯 Requirements

• 5-10 years of relevant experience in Customer Success or Sales Operations, Finance or Management
• At least 3 years of experience in the software industry and cloud platform businesses. Experience
• Experienced with Excel/Google Sheets
• Proven ability to successfully build scalable business operations, track, prioritize, and drive
• Strong data analytics and translation skills. Ability to find key themes in the data, develop
• Strong written and visual presentation skills. This position is expected to build content that will

🎁 Benefits

• Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to
• Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help
• Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa
• For full-time positions, this pay range is for base per year; however, base pay offered within this