SFCC/SFMC-L2 Analyst

📋 Description

• Triage and diagnose incidents related to storefront availability, cart, checkout
• Monitor site performance, order processing and integration jobs (import/export, API calls) and
• Perform first-level analysis on integration flows with PIM, DAM, ERP/OMS via the
• Reproduce defects in staging/sandbox, capture logs, and prepare escalation packages for L3
• Support content and merchandising activities during incidents (slot configuration, catalog checks)
• Provide heightened monitoring during peak trading periods (sales events, product launches, seasonal

🎯 Requirements

• Working knowledge of Salesforce B2C Commerce Cloud architecture, including SFRA
• Awareness of composable/headless storefronts and their APIs
• Experience with Salesforce Business Manager administration, configuration and log analysis
• Solid understanding of core eCommerce concepts: catalog, pricing, promotions, cart/checkout, order
• Strong written and spoken English; good communication and cross-team collaboration
• Experience using ITSM tools (ServiceNow, JIRA) within an SLA-driven incident management model

🎁 Benefits

• Flexibility, with remote and hybrid work options (country-dependent)
• Career advancement, with international mobility and professional development programs
• Learning and development, with access to cutting-edge tools, training and industry experts