SFDC - Service Cloud Solutions Architect

📋 Description

• Lead architecture, design, and implementation of enterprise Salesforce Service Cloud solutions.
• Partner with customer support, technical support, field service, quality, training, and commercial
• Design and implement solutions leveraging: Case Management, Omni-Channel Routing, Knowledge
• Define enterprise architecture standards, integration frameworks, and data governance strategies.
• Lead discovery sessions, solution workshops, architecture reviews, and roadmap planning.
• Provide hands-on technical leadership for Salesforce configuration, customization, integrations

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field.
• 10+ years of Salesforce platform experience.
• 5+ years of hands-on Salesforce Service Cloud implementation experience.
• Proven experience leading large-scale CRM and customer service transformation initiatives.
• Strong expertise in: Salesforce Service Cloud, Experience Cloud, Salesforce Platform Architecture
• Experience working in medical device, healthcare technology, or regulated industries.

🎁 Benefits

• Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
• Target compensation ranges available.