Shift Lead (Linux)

📋 Description

• Lead and coordinate the shift team, assigning work and prioritising tickets, alerts, and incidents.
• Run structured shift handovers, ensuring open incidents, risks, and pending changes are clearly
• Act as the escalation point for L1/L2 engineers and make timely decisions during live incidents.
• Mentor and coach team members; support onboarding, training, and skills development.
• Monitor dashboards and alerts, triage events, and drive incidents through detection, resolution
• Manage major incidents: coordinate bridge calls, assign roles, provide regular updates to

🎯 Requirements

• 7+ years in IT operations, NOC, or infrastructure support, including experience in a 24/7
• Prior experience as a shift lead, team lead, or senior operations engineer.
• Strong hands-on Linux administration skills: command line, file systems, LVM, networking (DNS
• Solid troubleshooting skills with the ability to stay calm and decisive under pressure.
• Experience handling major incidents and running bridge calls.
• Working knowledge of ITIL processes (incident, problem, change management).

🎁 Benefits

• Collaborate and learn from industry experts from all over the globe.
• Work with game-changing products and services.
• Get the training and support you need to try new things, adapt to quick changes and explore
• Join Keyloop and progress your career, your way.
• An inclusive work environment that respects all dimensions of diversity.
• Pay and benefits reflect performance and are designed to attract the very best talent.