Deliver a best-in-class customer experience by responding promptly to customer inquiries
Troubleshoot technical issues, identify root causes, and offer solutions or escalate when needed
Become a product expert so you can answer questions quickly and accurately
Manage 20–30 open customer conversations at a time
Own follow-ups and ensure all tickets are resolved in a timely manner
Collaborate with internal teams on escalated or complex issues

🎯 Requirements

Proven experience in a merchant support or a related role
Excellent communication and problem-solving skills
You love helping people and can think on your feet
Comfortable wearing many hats and juggling priorities
Ability to multitask, stay organized, and manage time effectively
Experience in e-commerce, SaaS, or analytics is a plus

🎁 Benefits

Competitive salary and equity packages
Flexible vacation and PTO

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