SiteOps Specialist

📋 Description

• Administer CX tooling (Zendesk, AWS Connect) and related apps.
• Own intake and triage for Site Ops via Jira.
• Implement end-to-end agentic workflows to automate routine issues.
• Coordinate cross-functional changes with Engineering, IT, and Security.
• Maintain audit/compliance and safe configuration practices.
• Monitor health signals and telemetry to improve reliability.

🎯 Requirements

• 1+ year administering CX platforms (Zendesk/SunCo): workflows, queues, routing.
• Experience with high-availability prod support and real-time incident response.
• Proficiency with Jira intake/tracking; cross-functional collaboration.
• Ownership of user lifecycle and access governance; strong docs.
• Troubleshoot multi-channel issues in real time (chat, email, voice).
• AWS Connect or similar cloud contact centers experience a plus.
• Experience building agentic workflows is a plus.
• Okta identity automation and basic scripting is a plus.

🎁 Benefits

• Healthcare
• Internet/cell phone reimbursement
• Learning and development stipend
• Travel opportunities to Palo Alto HQ