Small Business Customer Success Manager, APAC Market

📋 Description

• Oversee a pool of customers and drive value realization
• Use data-driven approach to grow the digital touch segment
• Monitor account health via churn, contraction, expansion, and satisfaction
• Track usage with dashboards and feedback channels
• Guide customers through the digital journey and promote self-help resources
• Upsell additional product/services when data-driven opportunities arise

🎯 Requirements

• A first experience in a Sales and/or Customer Success position is required
• Excellent verbal and written communication skills
• Passion for consistently providing excellent customer experience
• Comfortable managing several tasks and issues in a fast-paced environment
• Previous experience in a similar environment would be appreciated.

🎁 Benefits

• Global, diverse team with 45+ nationalities
• Hybrid Sydney office with flexible work
• Opportunities for growth and development
• Fast-moving, ownership-driven team culture