Small Market Business (SMB) Vendor Services Manager

📋 Description

• Client Relationship Management: Build trusted relationships with compliance officers, risk
• Guide clients through post-sales lifecycle, ensuring clarity on service timelines, deliverables
• Respond to client inquiries and provide guidance on vendor management best practices.
• Identify account risks, service gaps, and opportunities for optimization.
• Service Delivery Execution: Coordinate gathering of due diligence documentation with Vendor
• Assign and oversee work completed by TPRM Specialists, ensuring accuracy and timeliness.

🎯 Requirements

• 3+ years of experience in customer success, account management, or a related client-facing role.
• Experience managing multiple client accounts or projects simultaneously.
• Comfort operating in a fast-paced, deadline-driven environment.
• Demonstrated experience working with compliance, risk, or operational stakeholders.
• Experience working in a ticketing and/or case management service queue.
• Professional certifications in Vendor Management, Risk Management, or related fields (preferred).

🎁 Benefits

• A fun, fast-paced work environment
• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
• 11 paid holidays
• Community and social events to keep you connected and engaged
• Mental Health Benefits
• Medical, Dental and Vision insurance