Small-Medium Business Cluster Lead

📋 Description

• Own the client relationship from Sales handoff through the full lifecycle.
• Lead change management, ensuring client-side stakeholders are engaged, aligned, and progressing
• Provide omnichannel advisory guidance to help clients understand their channel model, make informed
• Conduct Phase 4 evaluation with the client to assess outcomes, identify gaps, and build the case
• Manage renewals end-to-end while identifying and developing expansion opportunities (upsell
• Maintain account health visibility and flag risks early.

🎯 Requirements

• 5+ years of experience in Senior Account Manager or Customer Success Manager roles combining
• Experience in Global-to-Local adaptation and deployment of standard packaged solutions.
• Omnichannel advisory capability-able to guide clients on channel mix and HCP engagement models
• Pharma or Life sciences literacy, proving credible in the commercial and medical contexts clients
• Change management instincts-knowing how to drive client-side adoption across stakeholder groups
• Commercial acuity, comfortable owning renewal rates, expansion targets, and segment P&L.

🎁 Benefits

• Competitive Compensation: Regular performance-based salary and career development reviews.
• Experienced Team: Join a passionate, experienced team in a friendly atmosphere.
• Career Growth: Opportunities for professional and career advancement.
• Paid Time Off: 18 business days per year (20 business days after 2 years of service).
• Sick Leave: Non-documented: 4 business days per year. Documented: 20 business days per year.
• Family Leave: 3 paid business days for marriage, childbirth, or bereavement.