Small-Medium Business Cluster Lead

📋 Description

• Own client relationships from Sales handoff through lifecycle.
• Lead change management; engage stakeholders to align transformations.
• Provide omnichannel advisory on channel mix and HCP engagement.
• Identify SMB-packaged solutions; translate demand into briefs; drive brief-to-launch.
• Own SMB P&L; report on commercial performance; transition accounts when needed.
• Maintain account health; flag risks; enforce delivery standards.

🎯 Requirements

• 5+ years in Senior Account Manager or Customer Success in pharma/Life sciences.
• Global-to-Local deployment of standard packaged solutions.
• Omnichannel advisory capability to guide clients on channel mix and HCP engagement at VP/Director level.
• Pharma or Life sciences literacy; credible in commercial/medical contexts.
• Change management instincts; drive adoption without performing delivery.
• Commercial acuity; renewals, expansions, and segment P&L.

🎁 Benefits

• Competitive compensation with performance-based reviews.
• Experienced team in a friendly, collaborative environment.
• Career growth opportunities and professional development.
• Paid time off: 18 days/year (20 after 2 years).
• Medical Insurance: comprehensive coverage.
• Work from office or home in a flexible environment.