SMB Account Manager

📋 Description

• Manage and develop a portfolio of SMB customers, owning the relationship after onboarding
• Conduct regular check-ins to assess satisfaction, adoption, and success
• Provide guidance, best practices, and recommendations to maximize value
• Respond to questions across topics, ensuring timely resolutions
• Support customers and act as primary contact for escalations when needed
• Identify opportunities for additional products, upgrades, and partner capabilities

🎯 Requirements

• Experience in account management, customer success, sales, or related role (transition candidates
• Demonstrated experience with selling, upselling, or identifying opportunities
• Strong customer-service mindset and goal-driven attitude
• Excellent communication and interpersonal skills
• Strong problem-solving and solutions-oriented approach
• Empathy, positivity, resilience in challenging situations

🎁 Benefits

• Group critical illness coverage
• Group income protection and life assurance
• Pension plan
• Vision benefits and EAP
• Discounts and wellbeing portal access
• Optional private medical coverage from day one