SMB Account Manager

📋 Description

• Own a portfolio of SMB customers post-onboarding and nurture relationships.
• Conduct regular check-ins to assess satisfaction and adoption.
• Provide guidance and best practices to maximize value from solutions.
• Respond to questions across topics; address issues promptly.
• Escalate as needed and act as primary contact for customers.
• Identify opportunities for upsell and white-space sales.

🎯 Requirements

• Experience in account management, customer success, or related role; transition candidates welcome.
• Experience selling or identifying commercial opportunities.
• Strong customer-service mindset and goal-oriented approach.
• Excellent communication and rapport-building skills.
• Problem-solving, empathy, resilience in difficult situations.
• Confidence managing expectations with diverse customers.

🎁 Benefits

• Group critical illness coverage.
• Group income protection and life assurance.
• Pension plan.
• Vision benefits and EAP.
• Discounts and wellbeing portal access.
• Optional private medical coverage from day one.