SMB Account Manager

📋 Description

• Manage a portfolio of SMB customers post-onboarding
• Build strong, long-term customer relationships
• Guide adoption and maximize value from solutions
• Address customer questions promptly and escalations when needed
• Identify opportunities for upsell and cross-sell
• Collaborate with internal teams; represent customer voice

🎯 Requirements

• Experience in account management, customer success, or related role
• Proven ability to sell or upsell and find commercial opportunities
• Strong customer-service mindset and communication skills
• Problem-solving, empathy, resilience in tough situations
• Ability to work independently and manage ambiguity
• Organized with large portfolio management and time management

🎁 Benefits

• Group critical illness coverage
• Group income protection and life assurance
• Pension plan
• Vision benefits and EAP
• Discounts and wellbeing portal access
• Optional private medical coverage from day one