SMB Account Manager

📋 Description

• Own a multi-million SMB portfolio across verticals; drive retention and growth.
• Diagnose merchant needs and deploy retention strategies.
• Proactively manage your book with urgency; build playbooks and narratives.
• Close upsell, cross-sell, and adoption; keep deals moving.
• Collaborate cross-functionally with Sales, Support, Product, Analytics.

🎯 Requirements

• 5+ years in account management or sales with retention and revenue goals.
• Experience managing a dynamic, high-volume book; close retention and growth.
• Strong negotiation skills; comfortable in difficult conversations.
• Clear and persuasive communication in writing, pitches, or tough conversations.
• Solid financial and analytical skills; use data to size opportunities.
• Collaborative; work across Sales, Product, Support, Analytics; build playbooks.

🎁 Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning
• Benefits page at Block