SMB Account Manager

📋 Description

• Own the customer relationship, including renewals, adoption, and upsell opportunities.
• Collaborate with cross-functional partners to streamline workflows and communicate within Greenhouse.
• Build strategic account plans to identify expansion opportunities.
• Maintain an active pipeline of forecasted renewals and expansions to meet quota.
• Establish yourself as a strategic partner to key stakeholders and executive champions.
• Proactively identify at-risk accounts and drive resolution strategies to mitigate churn.

🎯 Requirements

• Experience in quota-bearing, customer-facing roles.
• Exceptional verbal, written, and presentation skills.
• Excellent time and process management.
• Strong pipeline management and Salesforce familiarity.
• Proven success navigating orgs to identify SaaS decision makers.
• Your unique talents and perspective; if not all qualifications, apply.

🎁 Benefits

• Remote-first culture with optional NYC and Ireland offices.
• Comprehensive medical, dental, and vision insurance; life coverage.
• 401(k) with company match and financial wellness programs.
• Holidays, sick leave, and generous vacation time.
• Fully paid parental leave and flexible PTO.
• Performance reviews with bonuses and rewarding performance.