SMB Account Manager

📋 Description

• Own a portfolio of SMB customers post-onboarding.
• Build long-term relationships and drive measurable value from solutions.
• Act as trusted advisor; guide adoption, solve challenges, identify growth opportunities.
• Collaborate with internal teams; represent voice of customers.
• Navigate fast-paced, collaborative environment with autonomy.
• Drive renewals and contribute to white-space sales.

🎯 Requirements

• Experience in account management, customer success, sales, or related customer-facing role.
• Proven ability to sell, upsell, or identify commercial opportunities.
• Strong customer-service mindset and goal-oriented attitude.
• Excellent communication and interpersonal skills; quick trust-building.
• Problem-solving, practical, solutions-oriented approach.
• Empathy, positivity, resilience with challenging customers.

🎁 Benefits

• Group critical illness coverage.
• Group income protection and life assurance.
• Pension plan.
• Vision benefits and EAP.
• Discounts and wellbeing portal access.
• Optional private medical coverage from day one.