SMB Account Manager

📋 Description

• Manage and develop a portfolio of SMB customers, maintaining ownership of the customer relationship
• Conduct regular customer check-ins to assess satisfaction, adoption, and overall success.
• Provide customers with guidance, best practices, and practical recommendations to help them
• Respond to customer questions and concerns across a variety of topics, ensuring issues are
• Support customers through challenges and act as the primary point of contact for escalations when
• Identify opportunities for customers to benefit from additional products, upgrades, and partner

🎯 Requirements

• Experience in account management, customer success, sales, or a related customer-facing role
• Demonstrated experience with selling, upselling, or identifying commercial opportunities.
• Strong customer-service mindset with a genuine interest in helping customers achieve their goals.
• Excellent communication and interpersonal skills, with the ability to quickly establish trust and
• Strong problem-solving abilities and a practical, solutions-oriented approach.
• Empathy, positivity, and resilience when managing challenging customer situations.

🎁 Benefits

• Group critical illness coverage.
• Group income protection and life assurance.
• Pension plan.
• Vision benefits and Employee Assistance Program (EAP).
• Access to a discounts and wellbeing portal.
• Optional private medical coverage from day one.