SMB Account Manager

📋 Description

• Manage and develop a portfolio of SMB customers, maintaining ownership of the customer relationship
• Conduct regular customer check-ins to assess satisfaction, adoption, and overall success.
• Provide customers with guidance, best practices, and practical recommendations to maximize value.
• Respond to customer questions and concerns across topics, ensuring issues are addressed promptly.
• Support customers through challenges and act as primary contact for escalations when needed.
• Identify opportunities for additional products, upsells, and partner capabilities.

🎯 Requirements

• Experience in account management, customer success, sales, or related role; new transitions welcome.
• Experience selling, upselling, or identifying commercial opportunities.
• Strong customer-service mindset and goal-oriented support.
• Excellent communication and interpersonal skills to build trust quickly.
• Strong problem-solving and practical, solution-oriented approach.
• Empathy, positivity, and resilience with challenging customers.

🎁 Benefits

• Group critical illness coverage.
• Group income protection and life assurance.
• Pension plan.
• Vision benefits and EAP.
• Discounts and wellbeing portal.
• Optional private medical coverage from day one.