SMB Account Manager

📋 Description

• Manage and develop a portfolio of SMB customers, maintaining ownership of the customer relationship
• Conduct regular customer check-ins to assess satisfaction, adoption, and overall success.
• Provide customers with guidance, best practices, and practical recommendations to help them
• Respond to customer questions across topics, ensuring issues are addressed promptly.
• Act as primary contact for escalations when required and support retention efforts.
• Identify opportunities for additional products, upgrades, and partner capabilities to drive

🎯 Requirements

• Experience in account management, customer success, sales, or related customer-facing role
• Experience selling, upselling, or identifying commercial opportunities.
• Strong customer-service mindset with a genuine interest in helping customers achieve goals.
• Excellent communication and interpersonal skills to quickly establish trust and rapport.
• Strong problem-solving abilities with a practical, solutions-oriented approach.
• Empathy, positivity, and resilience for challenging customer situations.

🎁 Benefits

• Group critical illness coverage.
• Group income protection and life assurance.
• Pension plan.
• Vision benefits and Employee Assistance Program (EAP).
• Discounts and wellbeing portal access.
• Optional private medical coverage from day one.