Take ownership of a book of customers, being the main point of contact in shared inbox
Hold customer calls per SLAs
Create high-quality onboarding materials, documentation, and e-webinars
Handle medium and large projects core to team operations

🎯 Requirements

2+ years of customer-facing experience supporting complex products (e.g., Zapier, HubSpot)
Strong written and verbal communication skills
Excellent problem-solving and scope definition skills
Curious and detail-oriented

🎁 Benefits

10-year exercise window for stock options
Unlimited PTO with four weeks recommended per year
Twelve weeks of fully paid family leave in the US
Generous equipment, software, and office furniture budget
$100/month education budget
Top-notch health insurance for US employees (all premiums covered)

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