SMB Customer Success Manager

📋 Description

• Improve Passport’s SMB brand experience
• Reduce SMB brand churn
• Expand and upsell Passport’s line of products
• Serve as the SMB Customer Champion and Advocate
• Create a formal life cycle for SMBs
• Define clear internal escalation paths and project management of brand issues

🎯 Requirements

• 3+ years experience working in low-touch, high-tech Customer Success, Account Management or Sales
• Experience working in a high-volume, technology-assisted environment
• Strong verbal and written communication skills with a passion for developing deep customer knowledge
• Naturally curious with excellent critical thinking skills
• Resilient, adaptable and thrives in a fast-paced environment
• Ability to work independently, while also contributing as part of a team