SMB Product Specialist, Core (Hybrid)

📋 Description

• Deliver exceptional customer experiences across chat, email, and phone with product guidance.
• Become a trusted expert in Core: Scheduling, Time Tracking, Team Communication, Hiring, HR.
• Identify opportunities to introduce features that maximize Homebase value.
• Investigate customer issues, identify root causes, and provide complete solutions.
• Partner with Product, Engineering, Payroll, Sales, and CS to improve the customer experience.
• Leverage AI tools to boost productivity and support quality.

🎯 Requirements

• 1+ years of experience in customer-facing roles (Support, CX, or similar).
• Excellent written and verbal communication; explain technical concepts simply.
• Strong critical thinking and problem-solving with attention to detail.
• Able to learn new software quickly and become a product expert.
• Ability to prioritize multiple customer conversations with empathy.
• Experience with CRM, ticketing, or customer support platforms (Zendesk, Salesforce, Intercom) is a plus.

🎁 Benefits

• Stock options + 401(k) with 4% match.
• Comprehensive Healthcare: Medical, dental, and vision coverage + FSA options.
• 20 days PTO + company holidays.
• AI access to paid tools to build, experiment, and level up your craft.
• Up to 12 weeks of paid parental leave (after 6 months of service).
• Hybrid rhythm: Monday-Thursday in-office days.