SME Account Manager Team Leader, Mid-Market

📋 Description

• Lead and develop the SME Account Management team.
• Coach team members and provide feedback for development.
• Act as first escalation point for team queries and operational challenges.
• Redefine, standardise and digitalise SME servicing proposition.
• Monitor workloads, priorities and SLAs to ensure accurate, efficient delivery.
• Drive accountability, continuous improvement, customer focus and compliance.

🎯 Requirements

• Bachelor’s degree in business, Finance or related discipline.
• Understanding of trade credit insurance landscape and challenges.
• Knowledge of risk underwriting and claims matters.
• Experience leading or coaching a team in a customer-focused environment.
• Strong SME account management experience in financial services/insurance.
• Proficiency in CRM systems and data analysis tools.

🎁 Benefits

• Dynamic international working environment.
• Exposure to senior leadership and cross-border collaboration.
• Opportunity to shape the future of trade with Coface.
• Great Place to Work certification for Coface UK & Ireland.
• Growth opportunities within a global company.