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Related skills

coaching triad_observations peti_model

📋 Description

  • Serve as SME for coaching frameworks and supervisor development.
  • Support bottom-quartile supervisors with intensive coaching and observation.
  • Ensure consistent PETI coaching model application across the org.
  • Improve leadership quality, coaching outcomes, and team metrics.

🎯 Requirements

  • 5+ years in operations, training, or quality leadership; 2+ years in coaching enablement.
  • Expertise in coaching frameworks, performance management, and adult learning.
  • Proven success improving underperforming supervisors or teams.
  • Excellent communication, facilitation, and feedback skills.
  • Strong analytical skills interpreting QA data and metrics.
  • Familiarity with Wing's PETI model or similar.

🎁 Benefits

  • Remote / Hybrid work setup
  • Contribution to Wing's coaching excellence initiatives
  • Collaborative L&D and Quality team environment
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