Snr. Manager, Customer Onboarding (Position located in London, United Kingdom)

📋 Description

• Lead, mentor, and develop the Onboarding Consultant team building a culture of continuous learning
• Drive the development and execution of scalable onboarding and implementation processes to ensure
• Oversee the delivery of technical solutions and strategic guidance to customers throughout their
• Collaborate with the Onboarding and Customer Services leadership and cross-functional teams to
• Monitor key performance metrics related to time to live and first value, resource capacity, skills
• Establish best practices and frameworks for technical solution delivery and implementation

🎯 Requirements

• Bachelor’s degree or equivalent work experience and education required
• Proven leadership experience in customer onboarding, customer implementation and/or customer
• Strong understanding of customer onboarding processes, technical solution delivery, and customer
• 8+ years experience in Customer Implementation, Onboarding, Technical Consulting, or Solution
• 5+ years experience building, scaling and managing high-performing teams
• Proven experience leading managing international teams across multiple locations involving

🎁 Benefits

• Company-wide bonuses based on monthly sales targets
• Employee referral bonuses
• Adoption assistance
• Tuition reimbursement
• Certification reimbursement
• Certification completion bonuses