SOC Analyst

📋 Description

• Register and classify incidents; restore IT services quickly.
• Provide client support via phone, email, chat, and remote access.
• Pro-active monitoring and health checks of voice recording infrastructure.
• Incident and problem management; track tickets; maintain SLAs.
• Liaison and escalation to internal Tier 2/3 and vendors.
• Admin of voice recording/data capture products; Cardiff, UK; 24/7 rota.

🎯 Requirements

• Detail-oriented with strong organization; juggle priorities.
• Self-motivated with willingness to learn new technology.
• Successful completion of Kerv background screening.
• Network administration and IP/VoIP/data networks understanding.
• Windows OS, app deployment and troubleshooting knowledge.
• SIP/RTP telephony; networking: NAT/TCP/IP/DNS/HTTP/SMTP; SQL.

🎁 Benefits

• Think Customer First
• Team is everything
• Spread good vibes
• Build future
• Do the right thing