SOC Support Specialist

📋 Description

• Entry-level role acting as intermediary between partners/customers and the SOC team.
• Requires excellent customer service and cybersecurity understanding.
• Provide exceptional customer support via phone, email, and chat.
• Address partner security concerns with timely and informative responses.
• Lead calls with partners, facilitating collaboration with the SOC team.
• Troubleshoot product issues and support other product-related requests.

🎯 Requirements

• Passion for cybersecurity and continuous learning
• Excellent communication and interpersonal skills
• Calm, empathetic support during security incidents
• Strong task prioritization in a fast-paced environment
• MSP/Help Desk experience and Microsoft 365/Entra experience
• Basic networking and SIEM tooling knowledge

🎁 Benefits

• Fully remote work
• Annual Summer Summit trip + Australia events
• New starter home office set up reimbursement ($800 AUD)
• 12 weeks paid parental leave for primary and secondary carers
• Subsidised private health insurance
• Stock options for all full-time employees