SOC Support Specialist- UK Weekend Shift

📋 Description

• Provide exceptional customer support via phone, email, and chat for Huntress incident reports
• Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior
• Lead calls with partners for high-severity or complex incidents, facilitating clear communication
• Collaborate effectively with Product Support, Security Operations Center, and other internal teams
• Troubleshoot product issues and provide support for other product-related requests as needed.
• Advocate for partner needs and provide feedback to the relevant internal teams.

🎯 Requirements

• Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident
• Exceptional written and verbal communication skills.
• Ability to remain calm, empathetic, and solution-focused when supporting partners through active
• Interest in developing incident management / incident commander skills, including owning the flow
• Comfortable facilitating group discussions during high-pressure situations and capturing timelines
• Strong ability to prioritize and manage a dynamic ticket queue, balancing urgent incident work with

🎁 Benefits

• 100% remote work environment - since our founding in 2015
• New starter home office set up reimbursement (£398)
• Generous personal leave entitlements
• Digital monthly reimbursement (£92)
• Travel to the US 1-2 times/year for various company events
• Pension