Social Community Manager

📋 Description

• Managing day-to-day engagement across LinkedIn, X, Instagram, YouTube, and Reddit, responding to
• Proactively building community, customer love, and advocacy — identifying and nurturing fans
• Defining Plaid's voice on social media, in partnership with the Social Lead and larger Brand team
• Staying culturally tuned in, knowing what trend or moment is worth jumping on and what to skip
• Monitoring conversations and sentiment across channels, flagging trends, questions, or risks to the
• Supporting execution of community-facing content and campaigns in partnership with content and

🎯 Requirements

• 3-5 years of experience managing B2B social channels, in-house, including building community and
• Working knowledge of LinkedIn, X, Instagram, YouTube, and Reddit, including the distinct culture
• A sharp, current feel for internet/meme culture and what's culturally relevant right now
• Strong, adaptable writing skills, with the ability to shift tone across channels while staying
• A level head under pressure, with good judgment on when to respond directly versus escalate
• Interest in fintech or technology, with a genuine curiosity to learn the space

🎁 Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Equity and/or commission (dependent on position)