Social Media Analyst

📋 Description

• Provide deep-dive analysis of audience segments beyond engagement metrics.
• Track long-term platform sentiment over months and years and identify root causes.
• Real-time monitoring and signal detection across platforms and influential voices.
• Forecast the next big thing in digital play and social interaction.
• Turn insights into actionable escalations and on-platform analysis.
• Synthesize community feedback into Insights Reports for Product and Engineering.

🎯 Requirements

• 5+ years in a fast-paced tech company focusing on customer support or social media operations.
• 5+ years leveraging social media and web content for trends and insights.
• Proven track record supporting complex cross-functional programs.
• Expertise in social media listening tools with clear reporting and escalation paths.
• Experience with online communities and aligning requirements with ops teams.
• Strong grasp of internal escalations, crisis management, and customer experience.

🎁 Benefits

• Hybrid work with on-site presence Tue-Thu (Mon/Fri optional).
• Cabs provided for IST shift.
• Roblox is an equal opportunity employer; accommodations available.
• Opportunity to influence safety and user experience.