Social Media Analyst

📋 Description

• Monitor corporate social media inboxes, route incoming messages to the appropriate internal teams
• Use social listening and reputation-management platforms to monitor brand mentions, conversations
• Analyze social media performance data and prepare weekly and monthly reports for social media
• Identify emerging trends and patterns in social media data to support new initiatives, content
• Monitor incoming online reviews and escalate low-rated or unanswered reviews to the appropriate
• Develop competitor reports that identify opportunities to strengthen social media presence

🎯 Requirements

• Bachelor's degree, preferably in social media, digital marketing, communications, or a related
• 1–2 years of professional experience in social media management or a related digital marketing role.
• Strong interest in social media, digital marketing, online reputation, and emerging digital trends.
• Ability to analyze data, recognize meaningful patterns, and translate findings into actionable
• Experience with social media management platforms such as Hootsuite, Sprinklr, Sprout, or similar
• Experience with online reputation and review-management platforms such as Birdeye, Talkwalker

🎁 Benefits

• Competitive compensation aligned with experience and contribution.
• Comprehensive medical, dental, and vision insurance.
• Life insurance and retirement benefits, including a company-matched 401(k) and pension plan.
• Paid holidays and paid time off to support work-life balance.
• Paid parental leave.
• Subsidized wellness resources supporting fitness, mindfulness, nutrition, and sleep.