Social Media Community Coordinator (12 month FTC)

📋 Description

• Moderate and respond to customer care related messages and comments on our brand social channels
• Help us keep response times under 24 hours and maintain a 100% response rate to customer queries on
• Triage customer queries that need a customer care agent and pass them to the customer care team
• Run daily social listening in Brand24, flagging issues to the right stakeholders inside and outside
• Use social listening insights to support content planning and highlight content opportunities for
• Audit brand mentions for compliance with our referral scheme terms and conditions, track

🎯 Requirements

• Early-career experience in a social media role, whether that's from a job, internship, freelance
• Hands-on experience responding to customers or communities on social media, not only scheduling or
• Experience with a community management or social listening tool such as Sprout Social, Hootsuite
• Passion for helping customers and giving them a positive experience on social media.
• An understanding that social media is always on, and the need to reply quickly and keep response
• Strong organisation skills and a proactive, solutions-focused approach.

🎁 Benefits

• 12 month fixed term contract