Social Media Community Manager

📋 Description

• Develop and execute proactive community engagement strategies across Coursera's organic social
• Manage Coursera's community voice across social platforms by responding to high-priority learner
• Identify community trends, learner needs, sentiment shifts, and emerging platform behaviors, then
• Build and maintain a learner story pipeline by identifying learners with compelling outcomes or
• Partner with Learner Support, Social, Brand, Content, PR/Comms, Legal, and agency teams to escalate
• Track and report on community engagement, proactive outreach, learner story sourcing, sentiment

🎯 Requirements

• 5+ years of experience in community management across major social platforms such as LinkedIn
• Experience using social media management, social listening, or reporting tools to monitor
• Experience building proactive community engagement programs that go beyond inbound response
• Experience navigating sensitive customer or community issues with sound judgment, empathy, and

🎁 Benefits

• Competitive, zone-based pay aligned to your location, experience, and role level across four U.S.
• Comprehensive health and wellness benefits
• Bonus and RSU equity programs
• Global perks designed to help you grow and thrive wherever you are