Resolve issues across social platforms (X, LinkedIn, Facebook) to deliver a great Stripe experience.
Handle escalations via social media, including tech questions; prevent recurrence.
Partner with internal teams (Comms, Incident Ops, Risk) as escalation point.
Coordinate executive escalations from Stripe leaders with other teams.
Contribute to new programs to improve the Stripe user experience.
Identify operational gaps and drive continuous improvements for global scale.

🎯 Requirements

2-5 years in social media support or resolving user issues (e.g., Twitter, LinkedIn).
Prior experience in customer support and external user-facing operations.
User-first mindset energized by solving difficult problems.
Excellent written and verbal communication skills.
Analytical thinker with strong problem-solving skills.
Process-oriented mindset with ability to get things done.

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