Social Media & Reputation Specialist

📋 Description

• Respond to every review on Google Business Profile, Yelp and Birdseye within 48 hours, in a voice
• Handle negative reviews and public complaints with care, taking conversations offline and
• Write and maintain review response guidelines.
• Work with Customer Service on review generation.
• Track rating, review volume, response rate and recurring themes by location; flag at-risk locations
• Answer comments, DMs and mentions on our channels with a consistent, helpful voice.

🎯 Requirements

• 3+ years managing social media and online communities for a brand or agency, ideally in home
• Excellent written English: clear, warm, persuasive copy with a natural tone for U.S. homeowners.
• Proven community management: you have grown engagement and kept a busy inbox of comments and DMs
• Reputation management experience: responding to reviews at scale on Google Business Profile, Yelp
• Social listening experience, using native tools or platforms such as Sprout Social or Brand24.
• Results you can show with numbers: channels you grew and posts that performed.