Social Media Support Specialist (Weekend Shift, Sunday to Thursday)

📋 Description

• Role focused on helping developers create while managing our social media presence and community
• Support across channels including X (Twitter), LinkedIn, Reddit, Apple/Google Play stores, and more.
• Collaborate with engineering, Product, marketing, and community teams to ensure timely resolution
• Use tools like Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit.
• Operate within a small, global support team to empower developers worldwide.

🎯 Requirements

• 4+ years of social media support experience across X, LinkedIn, Reddit, and app stores.
• Experience with Zendesk, Sprout Social, Stripe, Orb, and ticketing workflows.
• Proven ability to work in fast-paced, high-volume environments with productivity metrics.
• Strong written communication for public-facing social media interactions.
• Autonomy, ambiguity tolerance, and ability to maintain brand voice across channels.
• Understanding of each platform’s audience and etiquette; knowledge of developer communities and

🎁 Benefits

• Competitive salary and equity
• 401(k) with match (US Only)
• Health, dental, vision, life insurance
• Disability coverage
• Paid parental, medical, caregiver leave
• Flexible time off and holidays