Social Media Team Lead (Overnight)

📋 Description

• Lead shoulder to shoulder to deliver outstanding results, driving shared outcomes measured through
• Lead a team of associates to provide a world-class customer experience by offering continuous
• Take proactive ownership of the customer experience across various social media platforms, ensuring
• Continuously evaluate and refine best practices and processes within the team to ensure consistent
• Understand and optimize operational efficiencies by benchmarking industry best practices, analyzing
• Take ownership of the associate experience by regularly assessing and measuring behaviors that

🎯 Requirements

• 3+ years experience in customer support
• 1+ year experience in a leadership position
• Ability to build relationships with cross functional stakeholders and drive shared outcomes
• Customer obsessed with a track record for going above and beyond for the customer
• Ability to lead in a fast-paced environment subject to rapid change and ambiguity
• Relevant technology, social media, and customer care experience.

🎁 Benefits

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future