Social Support Specialist I

📋 Description

• Effectively manage and resolve customer support issues on social media platforms
• Provide timely and empathetic responses to customer inquiries
• Collaborate with other teams to escalate and resolve complex issues
• Stay updated on product and policy changes to provide accurate support
• Use social media tools to monitor and engage with customers
• Contribute to improving support processes and customer satisfaction

🎯 Requirements

• Experience in customer support or social media management
• Strong written and verbal communication skills
• Ability to work in a fast-paced environment
• Basic knowledge of social media platforms
• Problem-solving and conflict resolution abilities
• Ability to use generative AI tools like LibreChat, Gemini, Glean in daily workflows and apply

🎁 Benefits

• Remote-first work culture with quarterly in-person 'surges'
• Opportunity to work on the mission of increasing economic freedom
• Equal Opportunity Employer
• Applicants with criminal histories are considered
• Accommodations available for individuals with disabilities
• Data privacy and arbitration agreements for US applicants